FAQ

Do you ship?
Shipping options are shown at checkout when available. Original artwork may require custom packaging, local pickup, local delivery, or a shipping quote depending on size and destination.

Is local pickup available?
Local pickup or local delivery in the Montreal area may be available for some items. Contact us before ordering if you'd like to discuss options.

Can I order a custom commission?
Yes — select custom commissions are available. Visit the Commissions page or contact us with your idea, preferred size, timeline, and any relevant details.

Are original paintings returnable?
Custom commissions, personalized items, and final-sale original artwork are not eligible for return unless they arrive damaged or incorrect.

What if my order arrives damaged?
Contact us promptly with your order number and clear photos of the item and packaging, and we'll help make it right.

How should I care for acrylic coasters and trays?
Wipe gently with a soft cloth and avoid abrasive cleaners.

Are coaster sets gift-ready?
Many coaster sets are designed as giftable items in an acrylic display box. Check the individual product page for packaging details.

Are prints framed?
Check the product description for framing details. If framing isn't mentioned, assume the print is sold unframed — contact us with questions before ordering.